Alyssa Wodtke

Summary of skills	Managing an office, project managing a computer system changeover, immaculate writing, extensive customer service experience, creative problem solving, multi-tasking.
Computer knowledge	Extensive knowledge of Microsoft Word , Microsoft Excel, Internet Explorer, working knowledge of Windows, Netscape, department controller of IDX hospital scheduling system
Professional experience	September 1999-present UCSF Faculty Practice in Physical Therapy San Francisco, CA Office Coordinator Creating office procedures for a new physical therapy practice and managing the office including: supervising employees, creating computer schedules, purchasing, getting insurance authorizations, managing therapists’ schedules, intense phone customer service, bonded cash handling, filing, faxing January 1999—September 1999 UCSF/Stanford Department of Rehabilitative Services San Francisco, CA Administrative Assistant (Temporary) Managing User of IDX scheduling system, project managed change over from CAS scheduling system to IDX, scheduling and rescheduling new and continuing patients, getting insurance authorizations, billing, filing, phones, faxing September 1996 – December 1998 Russian Hill Antiques San Francisco, CA Shop Assistant Customer Service, sales, opening and closing store, doing bookkeeping and deposits, placing orders, creating displays August 1995 – December 1998 Peet’s Coffee And Tea San Francisco, CA Customer Service Sales, barista, cash handling, placing orders, writing and editing store newsletter November 1998—December 1998 Gift Project Manager Creating professional holiday gifts for several hundred clients of building facilities company
Freelance Work	July 13, 2000—December 5, 2000 Editor Edited Tainted by Thomas Weedman, a novel published by an online company December, 2000 Copy Editor Edited Carbon IQ’s website
Volunteer experience	July 1998—December 1998 San Francisco, CA UCSF Department of Rehabilitative Services Writing welcome packet for new patients
Education	Jan. 1995 – May 1995 Stirling University Stirling, Scotland Creative Writing/English Literature Major Study abroad program Studied writing, film, history and literature 1992 - 1995 Evergreen State College Olympia, WA Creative Writing/English Literature Major Bachelor of Arts degree in Creative Writing and English Literature with a minor in theater 1989 - 1990 Willamette University Salem, OR English Literature Studies Studied literature, writing, history and Japanese   References available upon request.